# default

> default knowledge base – help articles and documentation.

## Customer Help Guides

- [Filing A Mattress Pad Claim](https://support.jeromes.com/en_us/filing-a-mattress-pad-claim-B1xEASf7K.md): Steps to file a mattress pad claim with the appropriate vendor:      Refer to your furniture receipt  Locate the product code for your mattress pad  If the f...
- [How To Maintain Your Dining Chairs](https://support.jeromes.com/en_us/how-to-maintain-dining-chairs-HySMDviHF.md): In this video you will be given instructions on how to tighten loose bolts on dining chairs. This is a complete tutorial on what tools will be needed and the...
- [Wood Care](https://support.jeromes.com/en_us/wood-care-rJ2fMOKdt.md): Dust wooden surfaces weekly with a damp cotton cloth. Windowcleaner may be used on plastic laminates—never use window cleaneror other house...
- [Wall Mounting](https://support.jeromes.com/en_us/wall-mounting-BykDS0q_F.md): 
- [Troubleshooting Adjustable Bases](https://support.jeromes.com/en_us/troubleshooting-adjustable-bases-ryCYc4aWF.md): An adjustable base turns your bed into a high performance comfortable retreat and allows a whole new level of relaxation. They can sometimes have small issue...
- [Why Is It Important To Break in a New Mattress?](https://support.jeromes.com/en_us/mattress-break-in-rJzYb9C.md): A brand mattress will often begin firmer  sometimes much firmer  only to soften up over time with use       Buying a mattress is like buying a new pair o
- [Oops! Warranty](https://support.jeromes.com/en_us/oops-warranty-ryiYL_H5.md): Protect your furniture against those "Oops!" moments     Our furniture protection plans let you live with the furniture you love without worry. With comprehe...

## Finance Company Contact Information

- [Concora (Previously known as Genesis)](https://support.jeromes.com/en_us/genesis-SkcuDOS5.md): Genesis Finance        (866) 502-6439
- [Progressive](https://support.jeromes.com/en_us/progressive-rJRnDdSb5.md): Progressive Finance        (877) 898-1970
- [Synchrony](https://support.jeromes.com/en_us/synchrony-Bknb_OBq.md): Synchrony Finance        (866)396-8254
- [Fortiva](https://support.jeromes.com/en_us/fortiva-SJ09KBbbxx.md): Fortiva Retail Credit is a technologyenabled second look pointofsale consumer credit program issued by The Bank of Missouri the Bank and powered by over 

## Mattress/Adjustable Base Warranty

- [FCP Matress Protector Terms and Conditions](https://support.jeromes.com/en_us/fcp-matress-protector-terms-and-conditions-H1eRbXN1xg.md): WMATTRESS 422Mattress Limited Warranty The Furniture Care Protection Limited Warranty hereinafter the Warranty is effective from the date the consumer
- [Helix Warranty](https://support.jeromes.com/en_us/helix-warranty-r1EPigiTee.md): Helix Warranty
- [Mattress Warranty-Avacado](https://support.jeromes.com/en_us/mattress-warranty-avacado-SJ0jTRIpee.md): Avocado Wholesale Returns Warranties  Cancellations pdf
- [Jerome's Dream Eazzzy Warranty Card](https://support.jeromes.com/en_us/jeromes-dream-eazzzy-warranty-card-Sy6sFlD6xx.md): Jeromes Dream Eazzzy Warranty Cardpdf

## Product Warranty

- [Lifesmart promotional recliner warranty](https://support.jeromes.com/en_us/lifesmart-promotional-recliner-warranty-H1SznLKwxe.md): 3YEAR LIMITED WARRANTY WITH 1YEAR INHOME LABOR SERVICEThe manufacturer warrants this product against defects in materials and workmanship on functional parts